Joining your counselling
session using Zoom

*You don't need to create a Zoom account. I will create a link to the meeting and send it to you by email.

Join the session on your desktop or laptop computer

To use Zoom on your computer, you'll need to have a webcam and mic. If you don't have these, use your
mobile phone or tablet instead.

Installing Zoom:

1. Open my email with the Zoom invitation and click on the invitation link.
2. Zoom will prompt you to download the application. Accept the download and follow the on-screen
instructions to install.

Joining the session:

1. Once you've installed Zoom, go back to my email and click on the meeting link. The meeting will
open in a new browser window.
2. To turn your camera on, tap the camera icon on the bottom left.
3. To turn your audio on, tap the microphone icon on the bottom left.

Join the session on your phone or tablet

Installing Zoom:

1. Download the Zoom app from your App store.

Joining the session:

1. Open my email and click on the Zoom meeting link. The Zoom app will automatically open into our
2. If your camera is not showing, tap your device and tap the camera icon.
3. If your audio is not working, tap your device and tap the microphone icon.

Technical tips
1. Make sure your device is fully charged or have a charging device handy.
2. Use headphones with a mic attached (your mobile phone headphones are suitable).


What happens if we lose connection?

Don't worry, if our session is interrupted we will use our agreed backup plan that we'll discuss in the first session.